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Administration & professional journey
Melati Noerwa
Administrative support, accurate records, and thoughtful coordination.
Melati brings more than seven years of experience in administration, data processing, documentation, and coordination. Her work has taken her from insurance and financial services to hospital administration, with accuracy and confidentiality central to each role.
She currently supports doctors and departmental activities at Rumah Sakit Kanker Dharmais. At BA Medicale, her team role is Administration Staff.
Career journey
A foundation in records, a career in support.
Across insurance, cooperative finance, digital payments, and healthcare, Melati's work has centred on complete documentation, dependable data, and communication between the people who need them.
- Sep 2014 - Nov 2017
Administration Intern
Asuransi Binagriya Upakara
Supported insurance administration and document management. Followed up with branch offices on customer records, checked claims documents, entered information into the system, and filed documents according to established classifications.
- Sep 2018 - Sep 2019
Administration Staff
KSPPS Tunas Artha Mandiri
Entered and managed customer data and loan-administration information. Prepared regular summaries and administrative reports, maintained systematic customer files, and checked documentation for completeness.
- Oct 2019 - Feb 2020
Data Entry Operator
PT Tata Bisnis Solusi
Entered more than 500 documents per day while checking accuracy and completeness. Compared entries against source documents and organized records so they could be traced and retrieved.
- Mar 2020 - Nov 2022
KYC Support Analyst
PT Airpay Internasional Indonesia (ShopeePay)
Verified merchant, vendor, and partner data under Know Your Customer (KYC) procedures. Reviewed identity, address, bank-account, and business-registration documentation for completeness and consistency.
Handled high-volume processing and verification, recorded in her CV as up to 900+ records per day, while working to accuracy and completion targets. Managed entries and documents in internal systems with attention to information confidentiality.
- Nov 2024 - present
Administration Staff / Medical Administrative Assistant
Rumah Sakit Kanker Dharmais
Manages administrative needs and documents supporting doctors and departmental operations. Her responsibilities include data entry, cleaning and processing patient data for research, and assisting with medical-record documentation during outpatient services.
Prepares and archives administrative documents, supports departmental agendas, and coordinates with doctors, lecturers, healthcare staff, and external parties. Handles professional correspondence while protecting patient data and sensitive records.
Hospital administration
Supporting the work around patient care
- Doctors & department operationsPrepares agendas, documents, and administrative requirements for departmental activities and doctors' operational needs.
- Research data supportEnters, cleans, and processes patient data for research, maintaining accuracy and confidentiality.
- Outpatient documentationAssists with medical-record documentation during outpatient services. This is an administrative support responsibility, not a clinical decision-making role.
- Structured recordsPrepares and archives documents systematically, with care for sensitive patient and departmental information.
Coordination & communication
Keeping administrative work connected
- Internal & external coordinationCommunicates with doctors, lecturers, healthcare staff, and external parties about administrative needs.
- Professional correspondenceHandles communication and follow-up with the parties involved in departmental work.
- Branch-office experienceHer insurance-administration internship included following up with branch offices to obtain customer data and documents.
- Independent work & teamworkWorks independently and with colleagues, adapting to changing administrative priorities.
Education
A formal foundation in insurance
- Diploma III (D3) in InsuranceSekolah Tinggi Manajemen Risiko dan Asuransi (STIMRA), 2014-2017.
- Early practical experienceDuring this period, she also undertook her administration internship at Asuransi Binagriya Upakara, working with insurance documents, claims records, and branch-office follow-up.
Professional skills
Accuracy, organization, and follow-through
- Administration & documentationAdministrative support, document management, filing, and record organization.
- Data handlingData entry and management, completeness checks, and comparison with source documents.
- Working prioritiesAttention to detail, time management, organization, multitasking, and problem solving.
- Working with othersCommunication, teamwork, and internal and external coordination.